Refund & Cancellation Policy

1. Cancellation Policy

Once an order is placed and confirmed by our system, it is sent to the kitchen for immediate preparation.

• Orders cannot be cancelled after they are placed and accepted
• We do not accept cancellation requests via phone, chat, or email after order placement
• If you placed an order by mistake, contact us within 2 minutes of placement and we will do our best to assist — though cancellation is not guaranteed

We discourage cancellations because they result in food wastage and affect our delivery partners. Please ensure your order and address are correct before confirming payment.

2. Refund Eligibility

You may be eligible for a full or partial refund in the following situations:

Full refund

• Order was cancelled by us due to kitchen unavailability or operational issues
• Payment was deducted but order was not confirmed in the app
• Delivery was not attempted and order was marked as delivered incorrectly

Partial refund or replacement

• Wrong item(s) delivered — we will replace the item or refund the difference
• Significant quality issue reported within 1 hour of delivery with photo evidence
• Item was missing from your order

All refund requests must be raised within 24 hours of the delivery time. Requests raised after this window may not be considered.

3. Refund Process & Timeline

Once your refund request is approved:

• UPI payments — refunded within 24 hours
• Debit / Credit card — refunded within 5–7 business days
• Net banking — refunded within 5–7 business days
• Cash on Delivery — no monetary refund; a replacement order or BlintzCoins credit may be offered
• Razorpay wallet — refunded within 1–2 business days

Refunds are processed to the original payment method used at the time of order.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Order was delivered successfully and you changed your mind
• You provided an incorrect or incomplete delivery address
• You were unavailable at the delivery address and the order could not be delivered
• Minor variations in appearance from photos (food is freshly made and may look different)
• Spice level or taste preference (subjective complaints without objective quality issues)
• Delays caused by external factors such as traffic, bad weather, or high order volume — unless the delay exceeds 90 minutes

5. Payment Method Refunds

Online payments (UPI, card, net banking)

If your payment was deducted but you did not receive an order confirmation, please wait 30 minutes before contacting us — most payment gateway delays resolve automatically. If the order does not appear in your app history within 30 minutes, contact us and we will investigate and refund if applicable.

Double charge

If you were charged twice for the same order, please contact us with your order ID and bank statement. We will resolve the duplicate charge within 2 business days.

6. BlintzCoins Refunds

• If BlintzCoins were used in an order that is subsequently refunded, the equivalent coin value will be re-credited to your account
• BlintzCoins cannot be converted to cash under any circumstances
• Coins credited as part of a refund have the same expiry terms as regular earned coins

7. How to Request a Refund

To raise a refund request:

1. Open the Blintz Pizza app and go to Your Orders
2. Select the order in question
3. Tap Help and describe the issue
4. Attach photos if your complaint is quality-related

Alternatively, email us directly: