We want every order to be perfect. Here's what happens if something goes wrong.
Once an order is placed and confirmed by our system, it is sent to the kitchen for immediate preparation.
We discourage cancellations because they result in food wastage and affect our delivery partners. Please ensure your order and address are correct before confirming payment.
You may be eligible for a full or partial refund in the following situations:
All refund requests must be raised within 24 hours of the delivery time. Requests raised after this window may not be considered.
Once your refund request is approved:
Refunds are processed to the original payment method used at the time of order.
Refunds will not be issued in the following cases:
If your payment was deducted but you did not receive an order confirmation, please wait 30 minutes before contacting us — most payment gateway delays resolve automatically. If the order does not appear in your app history within 30 minutes, contact us and we will investigate and refund if applicable.
If you were charged twice for the same order, please contact us with your order ID and bank statement. We will resolve the duplicate charge within 2 business days.
To raise a refund request:
Alternatively, email us directly:
Email: support@blintzpizza.com
Include your Order ID, registered phone number, and a description of the issue.
Response time: Within 24 hours on business days